Contact Number

+91 9847 1444 90

Contact Email

hr@wosoft.in

Salary

₹ 8,000.00 – ₹ 15,000.00 per month

Job type

Full-time

Experience

0 – 1 Year

Location

Guruvayoor

Job Description

We are currently seeking a friendly and highly skilled Technical Support Engineer to provide enterprise-level support to our vast customer base. This technician must be able to provide support via phone, web, email, chat, and other channels as needed. Excellence in customer service skills is a must. A background in IT support or engineering is also required. We are looking for a self-motivated person who is willing to take ownership of customer issues reported and see those problems through to resolution. Ideal candidates will be comfortable researching, diagnosing, troubleshooting, and identifying solutions to resolve any issues presented. S/he must also be able to follow standard procedures for proper handoff of unresolvable issues to the appropriate internal teams in order to maximize customer satisfaction.

Responsibilities

  • Able to demonstrate leadership skills and take ownership of customer issues reported
  • Commitment, focus, and follow-through needed to see problems through to resolution
  • Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues
  • Willingness to comply with standard procedures for proper handoff of unresolvable issues to the appropriate internal teams in order to maximize customer satisfaction
  • Exceptional customer service skills and excellent communication skills to provide prompt and accurate feedback to customers
  • Superb written communication skills to ensure proper recording of all customer interactions and closure of all presented issues
  • Great written communication skills needed to prepare accurate, clear, and timely reports
  • Commitment to documenting knowledge in the form of knowledge base tech notes and articles

Skills And Qualifications

  • BS degree in Information Technology, Computer Science, or similar
  • Significant work experience in technical support, IT support, or as a technical engineer
  • Working knowledge of Unix/Linux systems, utilities, and scripting
  • Aptitude for problem-solving
  • Excellent client-facing/customer service skills
  • Excellent written and verbal communication skills
  • Ability to focus and follow-through to resolution of issues
  • Ability to diffuse tension and work the issue at hand

Educational Qualification

Any

Apply method

Email (hr@wosoft.in)

Summary
Article Name
Tech Support
Description
Tech Support - We are currently seeking a friendly and highly skilled Technical Support Engineer to provide enterprise-level support to our vast customer base in our company Wosoft Infosystems. This technician must be able to provide support via phone, web, email, chat, and other channels as needed.
Author
Publisher Name
Guruvayoor Live
Publisher Logo
Tech Support
5 (100%) 1 vote